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Privacy Policy – Passengers

BFTG Hungary Kft.

Headquarters: 2481 Velence, Balatoni út 2210/2



BFTG Hungary Transport Organizer and Service Limited Liability Company (Cg.: 07-09-034776, registered office: 2481 Velence, Balatoni út 2210/2., hereinafter: the Company) as an independent dispatch service (a service that mediates and organizes passenger taxi services), with enterprises in a contractual relationship providing passenger taxi services, including those acting on their behalf, performed by the driver of the passenger taxi (hereinafter referred to as the Service Provider) and Ondemand Apps OÜ, a company registered and operating under the laws of the Republic of Estonia, registered address 10145, Estonia , Tallinn, Tornimäe 7-36, reg. number: 14521027 (“Onde”), they apply to the passenger taxi service provided through the FEXI application (hereinafter also referred to as: FEXI Application and FEXI App) developed and partially operated by (hereinafter: Service).

The data controller acknowledges the content of this legal notice as binding. The purpose of this Data Management Notice is to inform customers, partners, and principals about the management of their personal data. The data manager handles personal data exclusively in accordance with the provisions of the applicable laws and strictly in compliance with the provisions of the data management and data protection provisions, taking into account the principles of legality, fair procedure and transparency, purpose-boundness, data economy, accuracy, and limited storage capacity.

The data controller takes all technical and organizational measures to ensure that the personal data of its partners is secure, according to the European Parliament and Council (EU) 2016/679. handle it in the manner prescribed by its regulation.

In accordance with the above, the data controller developed its everyday activities, developed its regulations, records, document samples, and information.

The data protection guidelines arising in connection with the data management of the data controller are continuously available at the data controller’s headquarters and websites. The data manager reserves the right to change this information at any time. Of course, you will notify your audience of any changes in good time.

The data manager is committed to protecting the personal data of its customers and partners, and considers it of utmost importance to respect the client’s right to self-determination of information. The data controller treats personal data confidentially and takes all security, technical and organizational measures that guarantee data security. The data controller describes its data management practices below.

  Scope of processed personal data:

  • Passenger’s name, telephone number, e-mail address.
  • Identification data of the device on which the app was installed.
  • The location data of the device used by the passenger, the time of the trip, the departure date

address and arrival address.

  • Payment-related data (including the passenger’s bank card number).
  • Recording a telephone conversation if you order a taxi by phone.
  • Data included in the passenger’s complaint.
  • The passenger’s evaluation of the driver/trip.

Purpose of data management:

  • The primary purpose of handling personal data is to create a connection between the passenger and the driver via the app, and for BFTG Hungary Kft to organize the transport as efficiently as possible.
  • After accepting the taxi order, the passenger’s locator data, name and

your phone number is displayed on the driver’s device, allowing the driver to efficiently

passenger reception. Location data is only processed when the app is on

switched on. If the passenger closes the app, the app does not collect location identifiers


  • The location data can be used by the passenger transport service

to deal with problems related to its quality.

  • Contact information can be used to notify passengers of updates to the FEXI App.
  • Travel-related data is used for geographic coverage

in order to be able to offer drivers a more efficient route.

  • The FEXI App ensures that the passenger’s order can be fulfilled with the best-positioned passenger taxi.

For this purpose, the application uses the data related to the order to

recommend a route to the driver that is close to the passenger’s location

is located.

  • We use your name, phone number and email address in our communication with you

during communication.

  • It also processes payment-related data for the purpose of processing the payment for the transport service on behalf of the driver. The data related to the customer service is used only in justified cases, for handling disputes related to the provision of the service and problems related to the quality of the passenger transport service.
  • If you send a complaint via the app or in another way, you wrote in your complaint

information is processed for the purpose of investigating the complaint.

Legal basis for data management:

  • The handling of personal data is a contract concluded with the passenger for the provision of taxi services

necessary for performance. By installing and using the FEXI App by the passenger

we collect and process provided personal data. The FEXI service

the prerequisite for its use is that the passenger installs the application, authorizes the

the use of location data on the phone and accepts personal data and

management of location data.

  • The personal may also take place based on the legitimate interests of FEXI App and BFTG Hungary Kft

for handling data, such as the screening of payment fraud and related to it

regarding investigations.

  • BFTG Hungary Kft. is the legal basis for data processing for marketing purposes carried out by FEXI App

based on its legitimate interests, as defined by law.

Recipients of data management:

  • The passenger’s personal data is accessible only to the driver performing the transport;

in this case, the driver learns the passenger’s name, phone number and locator

your data.

  • After completing the journey, the driver can provide the passenger’s name and phone number for 24 hours

in order to be able to contact the passenger in the passenger transport

to solve a service-related problem, such as if the passenger has some

he left his valuables in the taxi.

  • Both the driver and the passenger’s evaluation of the quality of the service are anonymous

way, the driver (or the partner providing the private taxi service) does not receive it

and the name or telephone number of the passenger recording the evaluation.

  • Only the personal data necessary for the provision of the taxi service through the application will be forwarded to the partners/drivers providing the taxi service who are considered partners of BFTG Hungary Kft.
  • The partners/drivers providing the passenger taxi service manage the data on the same platform

are carried out under conditions as contained in this Data Management Information.

  • You can get information from the travel aggregator about the passenger taxi service provider

about the partner that provided the passenger taxi service.

  Data management of BFTG Hungary Kft.:

  • The 176/2015. (VII. 7.) Due to the legal obligation contained in the Government Decree (“Taxi Decree”), BFTG Hungary Kft. retains the telephone conversation if you order a taxi via telephone call. The legal basis for data management is the fulfillment of the legal obligation of BFTG Hungary Kft. BFTG Hungary Kft, as a service provider, stores the telephone conversations for 60 months. Based on the contract with BFTG Hungary, H1 Komm Kft, as a data processor, handles phone calls, takes taxi orders and records conversations in accordance with GDPR rules.
  • As a data processor, the FEXI App manages and stores data related to ordering taxis and providing taxi services.
  • CLV of 1997 on consumer protection. based on the provisions of Act (“Fgytv.”).

BFTG Hungary Kft. is obliged to investigate your complaint and after completing the investigation

to preserve all its relevant results. The legal basis for data management is BFTG

Legal obligation of Hungary Kft. However, personal data is stored through the IT system operated by BFTG Hungary Kft., and Fgytv. due to its provisions, it keeps the complaints and the results of the investigation for five (5) years.

  • In the course of an investigation or audit, the Hungarian authorities are in person by means of a written request

they can request data from BFTG Hungary Kft., which data requests BFTG Hungary Kft. is obliged to fulfill.

Data processors, data security and access to data:

  • BFTG Hungary Kft.’s partners include payment service providers who are passengers

payment will be processed electronically. It uses the platform of contractual partners to investigate and respond to complaints.

  • Personal data can only be accessed by the authorized employees of the companies under contract with BFTG Hungary Kft.
  • Location data is stored exclusively in anonymized form, unless a

the passenger’s personal data is necessary for the handling of complaints or fraud

to be used in a binding manner.

  • For research and development purposes only in a way that is not suitable for personal identification

(anonymized) data will be used.

Access, correction of personal data and blocking of data:

  • You can access your personal data through the application and access them at any time

you can change it.

  • You can request information about your personal data, in which case we will provide information

about what personal data, for what data management purposes and for how long

we manage what rights you have in connection with data management, as well as a

on the right to submit a complaint to a supervisory authority (“Authority”).

If, in your opinion, BFTG Hungary Kft. has violated your rights, you can file a complaint

you can contact the National Data Protection and Freedom of Information Authority, or

if you consider that Ondemand Apps has violated your rights, the Estonian

To the Data Protection Inspectorate.

  • You can request the restriction of data processing, especially if we no longer need your personal data to achieve the purpose of data processing.

Duration of retention of personal data:

  • The FEXI App stores your personal data for as long as it is an active user

has an account. If you delete your user account, your personal data will be deleted

(subject to the rules of this point), unless their preservation is for accounting,

they are necessary for the purpose of handling complaints or preventing fraud.

  • Payment-related data will be stored for 7 years from the last trip.
  • If the FEXI App is a fraud, a crime or providing false information

suspects, it stores the personal data for 10 years, thereby preventing the re-registration of persons who have committed an illegal act.

  • In the case of a payment-related complaint, personal data until the dispute is settled,

or they are stored until the legal claims arising from the complaint expire

  • The summary data of the trip will be stored for 3 years, after which these data will be stored

to be anonymized.

  • Please note that deleting the app from your device does not mean deleting your personal data.
  • If you do not use the FEXI application for 3 years, you will receive a notification

we will send you information on whether your user account is still considered active. if not

report back, then your user account will be closed and your personal data will be deleted,

unless the storage of personal data is for dispute resolution, complaint handling or fraud

necessary to prevent

  Deleting personal data:

  • Please note that the FEXI App center is aimed at deleting personal data

can only execute your request by deleting your user account. For this

as a result, you will no longer be able to use the FEXI App through your deleted account.

  • If you request the deletion of your personal data via e-mail, we will respond to your request within 30 days and delete your personal data. This deadline is a compelling reason

if it exists, it may be extended.

  • We may retain certain personal data to fulfill legal obligations or to

in order to fulfill our legitimate business interests in accordance with legislation.

Data portability:

  • If you use your data portability request via e-mail, you will receive one

we will respond and deliver within a month. The existence of this deadline is a compelling reason

may be extended. Confirming your identity

we will forward your personal data to you

  Direct marketing and sweepstakes:

  • BFTG Hungary Kft. is only a legitimate business interest according to Article 6, paragraph 1, letter f) of the GDPR

uses your e-mail address and/or telephone number for direct marketing

to send messages.

  • You can aggregate direct marketing messages using information about how you use the FEXI App service (frequency of service use, travel and payment-related data). Direct marketing messages can be, for example, e-mails, SMS, push or in-app messages, they can contain a promotional code or, for example, information that can facilitate the easier use of the service. Our goal is for you to come across advertisements that are as interesting as possible and that are as relevant to you as possible.
  • If you no longer wish to receive direct marketing messages, then

please click on the unsubscribe option at the end of the emails (“Unsubscribe”)

or change your direct marketing settings within the app.

  • Participation is handled in connection with the prize draw organized on Facebook

necessary data, and we may publish your name if you consent to this.

  • Within the app, you can create new categories and launch promotions

in order to maintain and increase customer loyalty.

  • The FEXI App can send you marketing receipts that include gifts and

may contain other marketing or promotional materials.

Dispute resolution and legal remedies:

  • Answering questions about personal data and possible disputes

in order to arrange it, please contact our customer service

  • If, in your opinion, the data management does not comply with the law

requirements, then the National Data Protection and Freedom of Information Authority

you can initiate your procedure (Postal address: 1530 Budapest, Pf.: 5., e-mail address:, or to a court or the Estonian Data Protection Authority

You can contact the inspectorate ( at the e-mail address

Effective March 15, 2024.