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Contractual terms and conditions for the passenger taxi service provided by partners of BFTG Hungary Kft., as well as for the use of the FEXI application operated by BFTG Hungary Kft.

In order to travel under the trademark of BFTG Hungary Kft. or to use the FEXI application, you must accept the following provisions.

Scope of General Terms and Conditions

1.1 These general terms and conditions (hereinafter: GTC) apply to the passenger taxi service provided through the FEXI application (hereinafter: Service) developed and partially operated by Ondemand Apps OÜ, a company registered and operating under the laws of the Republic of Estonia, registered address: 10145, Estonia, Tallinn, Tornimäe 7-36, reg. no: 14521027 (“Onde”) and organized by BFTG Hungary Fuvarszervező és Szolgáltató Korlátolt Felelősségű Társaság (Cg.:07-09-034776, headquarters: 2481 Velence, Balatoni út 2210/2, hereinafter: Company), as an independent dispatch service (a service organizing and coordinating passenger taxi services) in contractual relationship with passenger taxi service providers, including those represented by them, and their drivers (hereinafter collectively referred to as the Service Provider).

1.2 The Service Provider is responsible for the performance of the Service, subject to the terms and conditions of the GTC and applicable laws and regulations.

1.3 By downloading the FEXI Application from the Google Play or App Store pages, the user also accepts the general contractual terms of the Application.

Description of the Service

2.1 Within the framework of the Service, the Company fulfills orders placed through the Application or the Company’s dispatcher service, based on which the Service Provider transports the User to the desired location according to the User’s requirements.

2.2 The Company is not responsible for the Service but undertakes to promptly investigate any problems or complaints related to the provision of the Service and, if necessary, to sanction the Service Provider and assist in providing appropriate compensation to the User or Passenger.

2.3 The Service Provider is obliged to enter into a contract for the Service, except as specified in the GTC.

Utilization of the Service and Conclusion of the Contract

3.1 The Service can be ordered and used by the User through the Application or the Company’s dispatcher service, constituting a contractual order for the Service.

3.2 The contract for the Service is concluded by accepting the pre-order and by the User boarding the taxi with the intention of traveling, unless the Service Provider refuses transportation based on Section 2.3.

3.3 In case of pre-order, the User sees the estimated arrival time of the taxi through the Application, although this may differ. In case of force majeure, the Company or the Service Provider cannot be held fully or partially responsible for the performance of the contract.

3.4 The User is responsible for the authenticity of the data provided in the Application. Any changes to the data (especially new phone numbers or bank card numbers) must be updated, and the Company or the Service Provider shall not be liable for any damages or other issues resulting from failure to update.

3.5 The Company draws the User’s attention to the fact that if the registered phone number in the Application is discontinued or returned, the User should immediately contact for data reconciliation or request deletion of the registered account.

Use of the FEXI Application

4.1 The FEXI App provides information society-related services and does not provide passenger transportation services. Passenger transportation services are provided by Service Providers individually, as economic and professional activities (personally or through a company). Disputes arising from consumer rights, laws regarding passenger transportation services, or other legal obligations are settled between Users and Service Providers. Data regarding the Service Providers and the services provided by them are available in accordance with the data processing declaration in the Application, and summaries of trips are sent to the email address provided in the User’s profile.

4.2 When using the FEXI App, the User can choose to pay the Service Provider (directly to the taxi driver) for the Service or through the payment system within the FEXI application. The chosen payment method cannot be modified after ordering. The provisions regarding Fare Rates are contained in Section 6 of the GTC.

4.3 When installing the FEXI application, the User’s mobile phone number is assigned to the appropriate FEXI user account and added to our database. If the User no longer uses their mobile phone number, they must notify FEXI within 7 days so that we can update the account information. If you do not inform us of the change in your phone number, your mobile network operator may assign the same number to another person, and this new person may see your data when using the FEXI application.

4.4. To use the Service through the FEXI application, the Passenger is required to provide the pick-up address and the destination address.

Performance of the Service:

5.1 Contacting the Passenger: Following the arrival at the pick-up address, if the Passenger does not board the car within a few minutes of the arrival at the designated address, the Service Provider shall take all reasonable measures, based on the available information, to contact the Passenger (sending messages through the Application, making phone calls).

5.2 Rights and obligations of the Passenger and the Service Provider:

The Passenger is entitled to:

  • travel in a clean, well-maintained, and safe taxi with all necessary permits;
  • travel with a courteous Service Provider who observes all traffic rules;
  • travel in peace and quiet, free from radio transmissions, listening to radio, honking, or mobile phone use by the driver;
  • smoke-free travel;
  • travel alone without sharing the taxi with other passengers, except as otherwise instructed by the Passenger;
  • always pay the fare generated by the certified taximeter (Chapter 6) and receive a receipt;
  • request air conditioning or heating as desired;
  • make payments with a bank card without surcharge;
  • use functioning seatbelts, recommended for all passengers;
  • transport service dogs.

The Service Provider is obligated to demonstrate courteous and helpful behavior towards the Passenger under all circumstances.

The Service Provider is obligated to assist the Passenger in boarding and alighting. If circumstances permit upon arrival at the address, the Service Provider shall, as far as possible, wait for the Passenger next to the taxi to facilitate boarding by opening the door of the taxi and, if necessary, place the luggage in the trunk. In the case of passengers with limited mobility or difficulty moving (e.g., using crutches, traveling in a wheelchair, visually impaired, elderly), the Service Provider is obliged, regardless of the circumstances, to provide assistance with boarding and alighting, as well as assistance necessary for comfortable travel (e.g., adjusting seats). Before commencing the Service, the Service Provider is obliged to consult with the Passenger regarding the destination. During the consultation, the Service Provider must draw the Passenger’s attention to any traffic obstacles known to him. If the Passenger entrusts the Service Provider with planning the route, the Service Provider must choose the shortest route; deviation from this is only possible with the Passenger’s consent. The Service Provider may only depart after coordinating the route with the passenger. If the Service Provider cannot coordinate the route with the passenger due to language or other reasons, he must choose the shortest route. However, the Service Provider is not obliged to provide service on a route that may jeopardize the integrity of the vehicle, and in such cases, he is entitled to refuse or interrupt the Service upon the Passenger’s request.

The Service Provider shall not initiate or force intimate conversations with the Passenger. If the Passenger initiates a conversation, the Service Provider must engage in the conversation politely, matching the mood of the passenger. The Service Provider shall not initiate conversations concerning political content, constitutional, or personal rights (e.g., racial, religious, minority issues), but he is not obligated to respond to such questions. During any conversation, the Service Provider shall not inquire about the Passenger’s private matters (including income, financial conditions) or disclose information that concerns or may concern the Passenger’s privacy or personal affairs. The Service Provider must adhere to the rules of discretion. The Service Provider is not obliged to respond to questions about his own private life or affairs; such disclosures are at his discretion. The Service Provider shall not burden the Passenger with his own personal, financial, or other problems. The Service Provider shall not make sexual/erotic comments to the Passenger or offer to establish a sexual relationship; he may express only positive opinions regarding the Passenger’s appearance within the limits of courtesy.

The Service Provider is obligated to maintain any business or private secrets he becomes aware of, regardless of whether they were obtained through direct communication or indirectly (e.g., phone conversation or conversation between passengers).

The Service Provider may only use radio broadcast, cassette player, or CD player with the prior consent of the Passenger. If the Passenger requests, the operation of the radio, cassette player, or CD player must be discontinued.

The Service Provider is obligated to regulate the interior temperature of the taxi to the extent possible; pulling down, rolling up the window, adjusting the heating and air conditioning may only be done at the Passenger’s request or consent.

The Service Provider may only use a mobile phone in particularly important situations. Answering calls must be completed in the presence of the passenger as quickly as possible.

Smoking and the use of electronic devices that simulate smoking are prohibited in the taxi.

Food and drink consumption is not allowed in the taxi.

5.3 Transport of Luggage:

The Passenger may bring luggage that can be placed in the trunk or on an empty seat. The Service Provider is not responsible for the Passenger’s belongings and valuables brought into the passenger compartment.

Items of luggage cannot be transported if their size or weight prevents them from being placed in the designated area inside the vehicle;

the Service Provider, the Passenger, or other passengers may be harmed in health, physical integrity, clothing, or carry-on luggage; or may damage or soil the vehicle.

If the Service Provider finds any valuables in the taxi, he must immediately report it to the Company, which keeps a record of found valuables. Safeguarding the found valuables is the responsibility of the Service Provider. If the identity and contact information of the Passenger are known, the Company shall promptly inform the Passenger that he left the valuables in the taxi and inform him of the options for retrieving the valuables.

If the Service Provider directly delivers the found valuables to the Passenger, the circumstances of the handover must be agreed upon jointly by the Service Provider and the Passenger, and both the Service Provider and the Passenger are fully responsible for the return. Before returning the item, the Service Provider must inform the owner of the expected costs and provide an invoice upon request. If the owner requests the return of the item, he must reimburse the Service Provider for the incurred costs.

In case of damage caused by the Passenger in the taxi, the Service Provider is entitled to demand compensation for the damage caused by the Passenger, with all expenses and costs related to enforcing the claim borne by the Passenger. The compensation procedure takes place between the Service Provider and the Passenger, but the Company may assist in communication between the two parties.

The Consideration for the Service:

6.1 The consideration for the Service provided in accordance with the GTC is the fare (Fare). The Fare consists of the following elements as measured by the taximeter:

Base fare: the charge applicable at the start of the Service;

Distance-based unit fare: the charge applicable based on the distance traveled according to the taximeter (unit of measurement: Hungarian forint/kilometer);

Time-based unit fare: the charge applicable based on the elapsed time during the Service according to the taximeter (unit of measurement: Hungarian forint/minute).

The payable Fare is composed by the taximeter of the Base Fare, the Distance-based Fare, and the Time-based Fare, taking into account the Speed Limit. The Speed Limit is the speed value above which the taximeter of a passenger taxi traveling at a higher speed records an increase in the distance-based fare, and below this is recorded, with the Time-based unit fare applied at speeds below 15 km/h.

6.2 The amount of the Fare is determined based on the currently applicable regulatory price. If there is no regulatory price set in a given city, the elements of the Fare can be found on the website The Fare is always calculated and displayed by the certified taximeter.

6.3 The formation of the payable fare:

after the Passenger enters the taxi, the calculation of the fare begins with the activation of the taximeter and ends with the deactivation of the taximeter upon arrival at the requested destination;

in the case of pre-order or reservation, the calculation of the payable Fare begins at the time previously determined by the Passenger and the Service Provider, provided that the taxi is at the pre-determined address at the specified time.

6.4 Since the Service is provided by the Service Provider under contract with the Company in their own name and for their own benefit, the Fare also belongs to the Service Provider, who is the issuer and beneficiary of the invoice (receipt). Accordingly, the issuance of the invoice is the responsibility of the Service Provider. The Company is not entitled to remuneration from the Passenger for brokerage services. If the Passenger requests an invoice, they must request it directly from the Driver at the end of the given ride.

6.5 The Fare becomes due simultaneously with the provision of the Service. The Passenger is obliged to settle the Fare through the Application, in cash, or (without additional charge) by bank card, in Hungarian forints.

Payment within the FEXI Application:

7.1 Payment for the Service can be made by bank card, invoicing through a mobile service provider, or other payment methods that require prior activation in the FEXI Application. As a passenger, you are responsible for ensuring the availability of the necessary funds for payment.

7.2 In the case of payment within the FEXI Application, BFTG Hungary Kft receives the Fare on behalf of and for the benefit of the Service Provider and settles it with the Service Provider.

7.3 If the Fare is paid within the Application, BFTG Hungary Kft is not responsible for any costs related to payment that may arise with third parties (mobile service providers, bank fees, etc.). Third parties may charge you additional fees during the processing of payments within the Application. BFTG Hungary Kft, as the Company, is not responsible for these fees and excludes all liability in this regard. Additional terms and conditions of the relevant third-party payment service provider may also apply; please read these terms before using the payment method within the FEXI Application.

7.4 BFTG Hungary Kft is responsible for the operation of payment within the Application and provides support in resolving issues related to payment within the Application. Disputes related to payment within the Application are also resolved through the Company.

7.5 Please note that BFTG Hungary Kft may conduct a test charge (up to the estimated maximum amount) and temporary card verification, aimed at verifying the validity of the payment card used for your FEXI APP account. The amount blocked during the test charge, which is not deducted from your bank account, will be released within a few working days at most.

Other provisions:

8.1 The legal relationship affected by the provisions of the GTC is fundamentally governed by the following laws:

the Civil Code (Act V of 2013),

Government Decree 176/2015 (VII. 7.) on the paid transportation of passengers by motor vehicles,

8.2 You, as a Passenger, can lodge complaints or reports regarding the Service at the following places:

By post to the address of the Company: 2481 Velence, Balatoni út 2210/2.; or by email:

In electronic form through the Application.

National Transport Authority 1066 Budapest, Teréz krt. 62. email:; tel: +36 1 373 1400

8.3 Personal data is also processed in connection with the Service. The rules of data processing are contained in the Company’s Data Processing Policy, which forms part of these GTC. If you do not accept the data processing rules, do not provide your data to our Company!

8.4 The Company and the Service Providers have separately defined agreements, the legal relationship of which is not directly covered by the provisions of these GTC, however, in relation to individual contracts (i.e., agreements concluded between you and the Service Provider for the provision of the Service), the separately defined agreements between the Service Provider and the Company make it the explicit obligation of the Service Provider to familiarize themselves with the provisions of these GTC and enforce the rules thereof (especially regarding the mutual rights and obligations of the Passenger and the Service Provider, as well as the rules for payment of the Fare) in the individual contracts.

8.5 These GTC come into force on March 15, 2024.

8.6 The Company reserves the right to unilaterally amend the GTC, in which case the contractual terms in force at the time of conclusion shall apply to contracts already concluded.